Introduction: These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Sultan Outlet General Trading SPS LLC (“Sultan Outlet”, “we”, “our”, “us”). By accessing, browsing, or purchasing from our website, you agree to be legally bound by these Terms. If you do not agree, you must not use the website.
Eligibility & Account Use:
You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Products & Availability:
All products displayed are subject to availability.
Product images are for illustrative purposes only; actual packaging or appearance may vary due to manufacturer updates.
Sultan Outlet reserves the right to limit quantities, discontinue products, or refuse service at its discretion, in compliance with UAE law.
Pricing & Payment:
All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.
Prices include or exclude VAT as clearly indicated at checkout, in accordance with UAE VAT regulations.
Prices may be changed without prior notice; however, confirmed orders will not be affected.
Payments must be completed using approved payment methods available on the website.
Order Confirmation:
After placing an order, you will receive an order confirmation via email or SMS.
Order confirmation does not constitute acceptance of the order.
Acceptance occurs only once the order is dispatched.
Sultan Outlet reserves the right to cancel or reject any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
Shipping & Delivery:
Delivery timelines are estimates and may vary depending on location, courier operations, or external factors beyond our control.
Standard delivery across the UAE is generally 1–2 business days, unless otherwise stated.
Applicable delivery charges are displayed clearly at checkout.
Cash on Delivery (COD):
Cash on Delivery (COD) is available for eligible locations within the UAE.
Customers must ensure availability at the delivery address.
Repeated refusal or failure to accept COD orders may result in order cancellation or account restriction.
Order Cancellation:
Orders may be cancelled before dispatch by contacting customer support.
Once an order has been dispatched, cancellation may not be possible and return procedures will apply instead.
Sultan Outlet reserves the right to cancel orders if delivery attempts fail or if incorrect customer information is provided.
Returns & Refunds:
Returns and refunds are governed by UAE Consumer Protection Law.
Kindly requested to submit any return or refund requests within 14 days of delivery.
“Please note that- Products must be unused, unopened, and in their original condition to be eligible for return, unless the product is defective or incorrect”
Due to hygiene and safety reasons, perfumes, cosmetics, skincare, and personal care products are generally non-returnable unless damaged, defective, or incorrectly supplied.
Approved refunds will be processed through the original payment method within a reasonable timeframe.
If an order is cancelled before dispatch, any payment received will be refunded excluding delivery charges, where applicable.
Product Authenticity:
Sultan Outlet guarantees that all products sold are 100% original and authentic, sourced from authorized manufacturers or distributors.
The sale of counterfeit or replica products is strictly prohibited.
Use of Website: You agree not to:
Use the website for unlawful purposes
Attempt unauthorized access to systems or data
Interfere with website security or functionality
Copy, reproduce, or misuse website content without permission
Any violation may result in legal action under UAE law.
Promotions & Offers:
All promotions, discounts, and offers are subject to specific terms and validity periods.
Offers cannot be combined unless explicitly stated.
Sultan Outlet reserves the right to modify or withdraw promotions at any time without prior notice.
Intellectual Property:
All content on this website, including text, images, logos, graphics, and software, is the property of Sultan Outlet General Trading SPS LLC and is protected under UAE intellectual property laws.
Unauthorized use is strictly prohibited.
User Responsibilities: Customers are responsible for:
Providing accurate delivery and contact information
Ensuring availability to receive orders
Using products strictly according to manufacturer instructions
Sultan Outlet shall not be liable for damages arising from product misuse.
Limitation of Liability:
To the maximum extent permitted by UAE law:
Sultan Outlet shall not be liable for indirect, incidental, or consequential damages
Liability shall not exceed the value of the purchased product
Nothing in these Terms limits consumer rights granted under UAE Consumer Protection Law.
Privacy & Data Protection:
Personal information is handled in accordance with our Privacy Policy and applicable UAE data protection regulations.
By using the website, you consent to the collection and use of information as described therein.
Third-Party Services:
We may use third-party service providers such as payment gateways, courier companies, and analytics tools.
Sultan Outlet is not responsible for the policies, actions, or omissions of third parties.
Governing Law (UAE):
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.
Changes to Terms:
Sultan Outlet reserves the right to amend or update these Terms at any time.
Changes will take effect immediately upon publication on the website. Continued use of the website constitutes acceptance of the updated Terms.
